F.A.Q.

Customer Questions

We ship throughout the United States, including all U.S. military locations around the world. We also ship to Puerto Rico, Guam, and the U.S. Virgin Islands.

At BANG your satisfaction is our number one priority. We offer a 100% money back guarantee on all our E-Liquid. Just return it to us by registered post with a note telling us what is wrong and we will issue you a refund.

We find it hard to imagine that happening, but if you are signed up month to month, just send us an email at service@bangvapor.com and we will cancel it for you.

If you are signed up for a multiple month plan and need to cancel, then just send us an email and we will cancel your plan and refund you any monies owed. If not returned, the cost of the personal vaporizer will be charged at our published retail rate.

BANG VAPOR CLUB charges a flat rate of $5.00 for shipping.

We wish we didn’t have to, but the guys who deliver your products don’t work directly for us, and still have to get paid.

We believe so much in the quality of our E-liquid that we know once you try it, you’ll stay a member of the BANG VAPOR CLUB month after month and year after year. So, we are only too happy to help you get started.

Our goal is to process and ship your order as quickly as possible – which means, we may not always be able to modify or cancel an order; however, if you contact us immediately after making your purchase, we’ll do our best to make any changes you need. Please email us at service@bangvapor.com.

Awesome. We’re really happy you liked your personal vaporizer. However, each customer is only eligible for one free PV. But, as a BANG VAPOR CLUB member, you can purchase anything from our store – including new vaporizers, batteries and cartomizers at a significant discount. Fair enough?

Congratulations on your purchase. We’re so excited to welcome you to the BANG VAPOR CLUB!

If you do not cancel your order, you will receive your first month’s subscription — three 12ml bottles of your choice of E-liquid flavors, which is renewable monthly until you cancel the program.

We try to make the cancellation process as simple as possible. So, in addition to our terms being on the website, we include them in your order confirmation email.

If you are not receiving these emails, please check your spam folder. If for some reason you find our emails there please mark them as “NOT SPAM”.

We are not responsible for customers entering their email address incorrectly on our website when signing up.

You can customize how often you want us to ship products to you – either more or less frequently – by simply updating preferences on your My Account page or by contacting one of our friendly Customer Experience Associates via support@bangvapor.com.

You can also modify what you receive from us so if you ever wanted to upgrade to a larger quantity of one of our products or add another product to your subscription plan, you can do that as well!

We have nothing against glass bottles. They are cool, shiny and feel a bit more, well, let’s say, ‘expensive’ than plastic bottles. So expensive, that we only sell them for 30ml of flavor. However, most of that difference is in perceived value and has very little to do with quality – the bottom line being that plastic bottles are just as safe as glass for the containment of E-liquid.

Further, plastic bottles do not require a separate squeezable dripper to use, and therefore are actually more convenient – just squeeze your e-juice straight out of the bottle baby. The other major advantage of plastic bottles is that they don’t break when you ship them, drop them, or throw them in anger at the wall.*

*Bang Vapor does not condone throwing any of our products at the wall, and will not be held responsible for such aggressive behavior.

WARNING: Products included on WWW.BANGVAPOR.COM contain nicotine, a poisonous and addictive substance. Products included on WWW.BANGVAPOR.COM are only intended for committed smokers of legal smoking age and not by non-smokers, children, women who are pregnant or may become pregnant or any person with an elevated risk of, or preexisting condition of, any medical condition which includes, but is not limited to, heart disease, diabetes, high blood pressure or asthma. If you use a product purchased from us and experience any side effects or possible side effects, stop using the product immediately and consult a physician. Products included on WWW.BANGVAPOR.COM (a) may be poisonous if orally ingested, (b) are not smoking cessation products and have not been tested nor guaranteed as such, (c) have not been evaluated by the Food and Drug Administration, (d) are not intended to treat, prevent or cure any disease or condition, and (e) should be kept out of reach of children and pets.

CALIFORNIA PROPOSITION 65 – WARNING: This product contains nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm.

TEXAS CUSTOMERS – WARNING: Please note the following: (1) e-cigarette sales to individuals younger than 18 are illegal under state law; and (2) e-cigarette sales are restricted to individuals who provide verifiable proof of age in accordance with Section 161.453. [Refer to Texas Health and Safety Code for Sections 161.082 and 161.453]

INTERNATIONAL CUSTOMERS – WARNING: WWW.BANGVAPOR.COM is not responsible for orders seized by customs. When purchasing products from WWW.BANGVAPOR.COM you confirm that it is legal to ship and import the products you have selected to your country. You also acknowledge that you (the buyer) are responsible for any additional duty taxes and fees not included in postage cost, and you assume any and all risk associated with the importation of your package.